Shipping policy
Shipping Policy
Last updated: 21 January 2025
This Shipping Policy explains how Norden handles order processing, shipping methods, delivery times, tracking and international shipments. Read this page before placing an order so you know what to expect.
1. Processing time
Orders are usually processed within 1–3 business days during our standard working hours (9:00 — 18:00, Monday to Friday, local time). Orders placed on weekends or public holidays will be processed on the next business day. Custom, personalised or made-to-order items may require a longer processing time — this will be shown on the product page.
2. Shipping destinations & delivery estimates
The estimated delivery times below are from the date your order is shipped (not from the date of order) and are provided as guidelines only. Delivery times may vary due to customs clearance, local carrier performance or exceptional events.
| Destination | Standard delivery (est.) | Expedited delivery (est.) |
|---|---|---|
| United Kingdom | 5–9 business days | 2–4 business days |
| European Union | 5–7 business days | 3–6 business days |
| United States & Canada | 5–10 business days | 3–7 business days |
| Rest of World | 7–14 business days | 6–10 business days |
Note: these are estimates. If you need an exact delivery date for an important event, please contact our Customer Service team prior to ordering and we will advise on options.
3. Shipping carriers
We work with trusted carriers to deliver your order. Typical carriers include Royal Mail, DPD, DHL Express and local partners depending on destination. The carrier used for your order will be shown in your shipping confirmation email and your tracking information.
4. Shipping costs
Shipping costs depend on the destination, the weight and dimensions of the parcel and the shipping service selected at checkout. The exact shipping charge will be displayed during checkout before you confirm payment.
5. Duties, taxes & customs
For international orders, import duties, taxes and customs charges may apply and are the responsibility of the recipient unless otherwise stated at checkout. Norden does not control these charges and cannot predict their amount. Please contact your local customs office for more information.
6. Tracking your order
When your order ships you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. Please allow up to 24 hours for the tracking status to update after you receive the confirmation email.
7. Failed delivery & delivery attempts
If the carrier is unable to deliver your parcel, they may leave a card with instructions for re-delivery or collection. If an item is returned to us due to failed delivery attempts or an incorrect address provided at checkout, we will contact you to arrange re-shipment at your expense.
8. Lost, stolen or damaged items
If your order does not arrive within the estimated delivery timeframe, appears to be lost in transit, or arrives damaged, please contact us immediately at:
- Email: contact@norden.com
We will investigate with the carrier and, where appropriate, offer a replacement, refund or other remedy in accordance with our Refund Policy.
9. Multiple shipments
Large orders or orders containing items from multiple warehouses may arrive in more than one shipment. Where possible we will notify you of each shipment and provide tracking for each parcel.
10. Address changes
If you need to change your delivery address after placing an order, contact us as soon as possible. We may be able to amend the delivery address if the order has not yet been shipped, but we cannot guarantee changes once the parcel is in transit.
11. Business & wholesale customers
For business or wholesale orders, please contact our sales team for tailored shipping options and quotes.
12. Contact
For any shipping enquiries please contact our Customer Service team:
Email: contact@norden.com
Address: 5401 S Kirkman Rd, Orlando, FL 32819, USA
Hours: 9:00 — 18:00, Monday to Friday (local time)
This Shipping Policy is written in accordance with common practices among premium fashion e‑commerce retailers. If you would like us to add a shipping rates table, free-shipping rules, or region-specific carrier names, tell me which options you prefer and I will update the page.